Reservation Policies

Check In and Check Out Policies.

  • Check in time: 14:00 - Check out: 12:00

  • Policies for Early Check In and Late Check Out: It is established that the check in time is at 14:00 and check out at 12:00 hrs. Early check-ins that consider entering the Hotel before 11:00 am, especially on high-occupancy dates, will have a cost corresponding to one night, considering the full rate agreed upon in the reservation. All Late check out that considers departure after 14:00 hrs., Will have a cost corresponding to one night of the agreed rate.

Policies for making room reservations

  • Check availability before requesting the reservation, by phone +56222993000 or email

  • Send the request in writing, clearly indicating the number of rooms to reserve, name of the passenger, arrival date, departure date and method of payment.

  • Guarantee the reservation by means of a Credit Card or with the Purchase Order of the company requesting the reservation, as long as it requires a Corporate agreement

  • Online reservations must be made according to site procedures.

  • All rates include American buffet breakfast from 07:00 - 10:30. and welcome drink (Juice, Drink or Pisco Sour)

Tax Franchise Law Policy for Foreigners

  • Article 12, letter E., N ° 17, of the decree LAW NO. 825 of 1974, determines that they are exempt from VAT Income in foreign currency received by Hotel companies registered with the Internal Revenue service, due to services provided to foreign tourists without domicile or residence in Chile, presenting the necessary documentation that proves it .

Tobacco Law Policy (Law No. 20,660)

  • Hotel Torremayor, is a Non Smoking hotel. This new law prohibits smoking in closed places accessible to the public or for collective commercial use. For this purpose, a closed space is any one that is covered by a ceiling attached to one or more walls (regardless of the material used, the existence of doors or windows and whether the structure is permanent or temporary). Smoking is also not allowed on terraces that are not outdoors or have a roof that is attached to a wall.

  • Fines and complaints : If a person is caught smoking in a prohibited place, he will receive a fine of 2 Monthly Tax Units (UTM). That is, approximately $ 80 thousand. With the same amount, the owner of an establishment will be sanctioned for each person who breaks the law within it.

Cancellation Policies

  • Once the reservation is confirmed, individual cancellations can be made 48 hours in advance.

  • In case of cancellations outside the term established here, Hotel Torremayor may charge the first night of accommodation according to the rate given + VAT on the credit card provided as guarantee of the reservation.

  • In case of cancellations of company reservations or through an intermediary, it will be applied as agreed in the reservation or in the Corporate agreement.

  • The collection of No Show is carried out considering the agreed rate plus VAT

Free WIFI service

  • Hotel Torremayor has free WIFI service in the following facilities: Rooms, Lounges, Restaurant, Bar, Lobby, Public Areas.

Children Policies

  • Children up to 08 years free of charge, buffet breakfast is included in the Restaurant.

  • Additional bed for children, must be requested before the arrival of the passengers.

Pet Policy

  • Assistance dogs are accepted.

  • Non-Assistance domestic pets are not accepted.